Purchase Guide
April 17, 2020 2025-09-12 13:06Purchase Guide
Shopping Information
What shipping methods are available?
- Standard Ground: Standard Ground includes delivery via Registered Air Mail. Arrive within 14-20 Days
- Expedited Ground: Items upgraded to Expedited Ground will be shipped via UPS®, FedEx Ground, or a similar carrier. Expedited Ground is not available for all items. Arrive within 7-14 Days
- 2nd Day Air: Items upgraded to 2nd Day Air will be shipped via UPS, FedEx Ground, or a similar carrier. 2nd Day Air is not available for all items. Arrive within 10 Days
- Overnight: Items upgraded to Overnight will be shipped via UPS, FedEx Ground, or a similar carrier. Overnight shipping is not available for all items. Arrive within 7 Days
- Priority Overnight: Items upgraded to Priority Overnight will be shipped via UPS, FedEx Ground, or a similar carrier. Priority overnight is not available for all items. Arrive within 4-7 Days
Do you ship internationally?
Enter your shipping address and use the country dropdown to select your country from the list that appears.
Worldwide shipping timeframes can be more challenging to estimate accurately (compared to national transport) due to the numerous factors involved. Usually, USPS First Class Mail International may take anywhere from 10 days to three weeks to arrive at the destination, and customs may take additional time following that. It’s usually better to place a global order in advance of the time you require it!
We offer expedited international shipping on our website; USPS lists the shipping time for Priority Mail International, the next step up, as 6-10 business days. USPS Express International Mail lists 3-5 days for shipping. You can visit USPS’s International Shipping site for more info.
Customs, duties, and taxes differ widely from country to country. Please check for information about crojected—costs (The receiver must cover customs/VAT fees, which cannot be covered in advance).
Payment Information
What Payment Methods Are Accepted?
Credit Card
We accept the following four major credit cards: Discover, American Express, Mastercard, and Visa. We need a Visa. We need to verify your card, so please ensure he billing information matches the one in the file
Wire Transfer
If you would like to pay via wire transfer, we will be able to process your order immediately. Please pay all bank fees individually. If your bank or an intermediary bank deducts your expenses, we won’t be able to send your order until we receive the order amount.
Is there a Down payment invoice payment method?
A down payment or deposit is generally a partial amount of the total sale price covered by the client upfront before the goods or services are supplied.
A deposit ought to be reflected on an invoice. A proforma or a quotation can’t replace the invoice indicating that the deposit is expected and has already been compensated.
Example: The total fee for your goods is $500. We collect a deposit of $100 to start, and the balance of $400 will be collected upon completion of delivering your products.
Warranty and Returns
Is there any warranty on products?
- Kanawha Medical Supply Inc. offers a 60-day guarantee on all instruments. If you purchase a device that does not meet your expectations or has a manufacturer’s defect, please return it to Kanawha Medical Supply Inc. along with your dealer invoice. We will then exchange it or provide a full refund. Products must be returned with the original invoice within 60 days of the listed exchange or refund date.
- Kanawha Medical Supply Inc. also provides a limited warranty against defects in materials and artistry, provided the limitations listed below are not applicable. After 60 days from the invoice date, Kanawha Medical Supply Inc. will, at its discretion, assess the instruments with which you have an issue and determine whether to replace the tool based on that assessment. An invoice must be returned with the instruments for Kanawha Medical Supply Inc. to evaluate replacement instruments.
- Kanawha Medical Supply Inc. instruments have an expected lifetime. Kanawha Medical Supply Inc. scalers and curettes retain their edge longer due to the hardness of the steel and will last longer than most tools when properly maintained and sharpened.. Our handles are made of a durable, high-temperature resin that withstands the demands of a busy office. All Kanawha Medical Supply Inc. products must be cleaned and sterilized in accordance with established guidelines.
Do I need an account to place an order?
No, you do not need an account to place an order with Kanawha Medical Supply Inc.. You can store, add items to the cart, and check out. When you place your order, you may provide an email address to receive order confirmations, allowing you to monitor your order.
Having an account is pretty handy. You’ll be able to see your order history, and any wish lists you’ve created will be saved for future buys. An account can be created before you start shopping by clicking the Make My Account” button (pictured below), before checking out and placing your order, or immediately after your order is placed.
Who should I contact if I have any queries?
“If you have any questions or concerns about the order, please do not hesitate to contact us at the contact us page. Our Customer Service usually responds in 5-15 minutes. “
What is a Return Policy?
If you are dissatisfied with a product, please call us within 30 days of receipt of shipment. Kanawha Medical Supply Inc. will issue a full credit or refund, even if the product has been opened or used. Box up the product with a copy of the invoice, affix the label, and then hand the package over to UPS or FedEx at your convenience.
Return Authorization
We will arrange for our designated courier to collect the item. Those preferring to consult their sales representative may do so, provided that RA is offered before returning goods for credit or repairs. Returned items received by our Customer Returns Department without prior authorization may be denied credit and replacement.
Defective Items
In the event an item is faulty, please don’t hesitate to contact us with the issue so that the severity of the defect can be assessed and the manufacturer notified. We may require the item to be returned for analysis.
Claims
Shortages or damages must be reported within two (2) business days of the delivery date.
How Can I Return a Product?
All returns require an authorization number. To arrange a return, call our Customer Service department or contact your Sales Consultant.
The following conditions must be complied with:
- A copy of the invoice and a detailed description of the problem must accompany all returns.
- All returns must be in the original packaging, unopened, undamaged, and in a re-saleable condition.
- Returned products must have been purchased within the past 30 days. Any returns made more than 30 days after purchase are subject to a 25% restocking fee.
- Shortages or errors in shipment must be reported within seven business days upon receipt of the order to receive credit.
- Shipping fees will be applied to all returns.
- Items (including expired items) that cannot be returned to the manufacturer are NOT RETURNABLE.
- Freight, handling, and C.O.D. charges incurred are NOT entitled to credit.
